"What am I charged per lead, and how does the replacement promise work?"
Pricing Overview
Hot-Key Transfers from £75 – Live, qualified calls sent straight to you.
Volume Discounts – Pay less per lead when you buy more.
Web-Form Leads – Opted-in leads delivered directly to your CRM.
Replacement Criteria (within 7 days)
1. Customer cannot obtain cover (age, residency, bankruptcy, no income).
2. Wrong/invalid contact details (unreachable after 3 attempts/48 hrs).
3. Duplicate lead (within 90 days).
4. No valid consent (audit trail fails).
Replacement Criteria Exceptions
Customer Changed Mind – The prospect decided not to go ahead after the call, which is outside our control.
Competitor Chosen – The lead went with another provider after speaking to you.
Panel Mismatch – The lead’s needs don’t match your products or services.
Missed Calls Outside Hours – The lead was called back but you were unavailable outside your stated operating hours.
How to Claim
Send the request with the relevant lead ID through our portal or email, and we’ll review it within 2 business days.
